Delivery options and details


Table of contents:

      1. Carriage charges in United Kingdom
      2. Other Countries
      3. Heavy Goods
      4. Long Goods
      5. Fragile Goods
      6. Direct Delivery Goods


1. Carriage charges in United Kingdom

The correct amount and carriage options will be offered at the checkout. Here are the main carriage options:

Delivery Options
Standard Delivery (DPD) - 3-5 Working Days to Standard Mainland UK locations £5.99
Express Carriage (DPD) – Next Working Day Delivery Subject to Stock - Monday to Friday - Order By 3.00pm £7.00
Non-Mainland Delivery - 48 Hour Delivery to Scottish Highlands & Islands, Channel Islands
Free Delivery – 5-7 Working Days Delivery on orders over £150 to standard mainland UK locations £0.00

Please Note: During Covid 19 all deliveries are a doorstep delivery only, it is your responsibility to carry the parcel and take the goods inside.

Where next day delivery is offered it is based on orders received before 3.20pm and this is subject to stock levels at the time of ordering. Orders despatched on a Friday will be delivered on the following Monday. Where there is a bank holiday the order will be delivered on the next working day instead.   Please note that delivery next day is only possible if the goods are in stock, we do not guarantee next day delivery, the carriage charge is a subsidised charge to cover the cost of transport. We do show stock levels online but we can have occasional errors on our computer system, especially when it is a length of time since our last stocktake (6 monthly), so please contact us by telephone 0333 996 9999 Monday - Friday, 9am - 4pm or email [email protected] outside of those times for instant stock confirmation if you require goods urgently.

Standard delivery is normally on a 3 - 5 day basis.  The same rules apply to 2 day carriage as next day.  If you definately need it within a 2 day timescale contact us by telephone 0333 996 9999 Monday - Friday, 9am - 4pm or email [email protected] outside of those times to avoid dissapointment please.

There is an extra charge to the highlands and islands of Scotland, northern Ireland and other islands around the UK.  If you are not sure if an extra carriage charge will be applied you should enter your address in the checkout for an instant quotation. The full carriage charge will be quoted at the cart page and the checkout page once your UK postcode has been entered.

Items marked heavy goods do not come under the above criteria because they are despatched by pallet, see below for more information.

2. European Deliveries

We are now able to dispatch orders over the value of £150 to a number of European destinations where you will be contacted by the courier to pay applicable Duty Tax/Import Fees prior to delivery of your goods.  If the relevant duties are not paid promptly then your parcel will be returned to Alert Electrical in the UK and your order will be refunded minus a 20% handling fee, it will not be possible to ship the goods again.

Alert Electrical are UNABLE to accept orders for Europe under the value of £150 as we do not have the capability to collect relevant duties specific to each country at the time of ordering as the new shipping rules require.

3. Heavy Goods

These products are over the maximum weight for standard carriage charges.  The extra carriage is quoted at the cart and checkout pages.  The goods will be  sent by pallet on a 3 working day delivery service or longer for European delivery.  Access for a lorry is required and because the delivery is made by an external haulier they will only deliver the pallet using a tail lift and pallet truck, it is your responsibility to unload the pallet and take the goods inside.

4. Long Goods

These products are over the 1.3m maximum length allowable for standard carriage therefore carriage is quoted separately.

5. Fragile Goods

These products are fragile and are liable to be damaged in transit, as we have found in the past using an external carrier. Unfortunately we cannot despatch these goods by carrier. The following rules apply:

      • Local delivery - We can deliver by van from a local branch throughout the East Midlands.

      • Orders Of Sufficient Quantity - We can deliver direct from the manufacturer, the order for lamps would need to be a minimum of £150.00 for this facility.

      • Collection - If you are able to collect then you are welcome during business hours.

6. Direct Delivery Goods

We have an arrangement with some manufacturers where the goods are despatched by the manufacturer direct to you for mainland England and Scotland.  Orders outside of these areas (including the Scottish islands, IOM, Scilly Isles, Ireland and the Channel Islands) are subject to extra charges and are quoted seperately, please accept our apologies if this is not shown clearly at the checkout.