Unwanted Goods
Unwanted goods may be returned within 30 days of receipt.
- Return carriage costs are payable by the customer unless otherwise agreed.
- All unwanted goods must be unused, in their original condition, and in original packaging, suitable for resale.
Electrical Items
Due to warranty implications, electrical items cannot be returned outside of the 30-day returns period.
After this time, any reduction or activation of the manufacturer’s warranty would render the item unsellable, and therefore returns cannot be accepted.
Returns Authorisation
All returns must be authorised in advance.
- A completed returns form and a valid returns number are required for all returns.
- Returns numbers can be obtained by emailing support@alertelectrical.com prior to sending any items back.
Unauthorised Returns
If goods are returned without a completed returns form and returns number, you agree that a £10.00 administration fee will be deducted from any refund (or charged separately) to cover the additional time and processing required.
Damaged or Faulty Goods
Goods that are received damaged must be reported to us within 24 Hours from the time of delivery.
- Returns must be made with a completed returns form
You agree that if you send a return to us without a returns form and returns number you will pay a £10.00 administration fee to cover the extra work and time to process your return.
Returns Policy - Faulty Goods
We will refund the cost of the goods and the delivery charge, please contact support@alertelectrical.com to arrange for the goods to be collected. All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded. Cost of the delivery and the collection will not be refunded.
For large pallet deliveries please be aware that the costs will be considerably higher than you are charged for delivery.
Checking Goods For Damage and Notifying alertelectrical.com
For small item deliveries that arrive with carriers notify us of any damage within 7 days of the delivery. If we are not notified of damage within 7 days we are unable to claim from either the manufacturer or the carrier.
For bulky deliveries that arrive on pallets you agree to check the goods for damage before signing the drivers delivery note.
If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check.
Returns Policy - Changed Your Mind?
If you change your mind about the product when you receive it you can inform us within 30 days of delivery that you would like to return the item for a refund. Please ensure that returned goods reach us in good saleable condition.
Exceptions When You Can’t Cancel
You don’t have a right to cancel (or get a refund) for
Custom-made or personalised items such as cuts of cable. As Alert Electrical cuts cable from larger drums this is considered Custom-made
Alert Electrical will issue a refund for the goods within 14 days of Receiving the returned goods, or Receiving proof that you’ve sent the goods back (whichever is earlier).
Please note that if you write our address all over the product packaging then the product is no longer in saleable condition and you will not be refunded.
They should be well packed and sent to:
Website Returns
Alert Electrical Wholesalers
Units 2/3 Clarendon Court
Manners Avenue
Manners Industrial Estate
Ilkeston
Derbyshire
DE7 8EF
For information on deliveries please click Deliveries